Customer satisfaction survey  
 
 
 


   
  1   When was your last contact with our sales team?  
 
 
 
 
 
 
 
   
 
   
  2   During this contact, how do you evaluate these aspects?  
 
 
4 : Very satisfied 3 : Satisfied 2 : Unsatisfied 1 : Very unsatisfied
 
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4 3 2 1
 
 
 
 
 
 
   
 
   
  3   What is your opinion regarding our "pre-sales" services?  
 
 
4 : Very satisfied 3 : Satisfied 2 : Unsatisfied 1 : Very unsatisfied
 
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4 3 2 1
 
 
 
 
 
 
   
 
   
  4   How do you consider Georgin's range of products?  
 
 
 
 
 
 
   
 
   
  5   Among these products, indicate the degree of satisfaction  
 
 
4 : Very satisfied 3 : Satisfied 2 : Unsatisfied 1 : Very unsatisfied
 
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4 3 2 1
 
 
 
 
 
 
 
 
 
 
 
   
 
   
  6   Which product will you appreciate we add to our catalog?  
 
 
 
   
 
   
  7   What is your opinion about your purchase order managment?  
 
 
4 : Very satisfied 3 : Satisfied 2 : Unsatisfied 1 : Very unsatisfied
 
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4 3 2 1
 
 
 
 
 
   
 
   
  8   For which reason(s) did you choose Georgin?
    ( 3 answers max.)
 
 
 
 
 
 
 
 
 
   
 
   
  9   Are you ready to give us new orders?  
 
 
 
 
   
 
   
  10   Your opinion regarding Georgin's communication policy  
 
 
4 : Excellent 3 : Good 2 : Weak 1 : Very poor
 
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4 3 2 1
 
 
 
 
 
   
 
   
  11    How likely is it that you would recommend our company?
      From 1 (highly unlikely) to 10 (entirely likely)
 
 
  1 2 3 4 5 6 7 8 9 10
 
   
 
   
  12   Do you have any remarks or comments?  
 
 
 
   
 
   
  Personal information request  
 
 
 
 
 
   
   
 
 
 
 
   
 
 
  Thank you for your cooperation
   
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